TERMS & CONDITIONS

DEFINITIONS

Whenever the terms listed below are used in these Regulations, they shall be understood as follows:

Administrator/Seller/Service Provider – CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland, KRS: 0001002952, holding NIP: 6762630441 and REGON: 523724026, tel.: +48 789 795 857, email: info@csb-agency.pl;

Client – a natural person who is at least 13 years old; however, if the person is under 18 years old, consent from their legal representative is required, unless they have full legal capacity; as well as a legal entity or an organizational unit without legal personality, which the law grants legal capacity, who uses the Electronic Service or enters into an Agreement with the Seller for Subscription or purchase of Publications available on the Website;

Consumer – a consumer as defined in Article 22(1) of the Civil Code, i.e., a natural person with full legal capacity or – in cases provided by law – limited legal capacity, entering into an Agreement with the Seller or using the Electronic Service provided by the Seller, in a scope not directly related to their business or professional activity;

Entrepreneur – an entrepreneur as defined in Article 43(1) of the Civil Code, i.e., a natural person, legal entity, or organizational unit without legal personality to whom the law grants legal capacity, conducting business or professional activity in their own name, entering into an Agreement with the Seller or using the Electronic Service provided by the Seller;

Publication/Product/Goods – book titles and press publications such as newspapers and magazines, including weekly, bi-weekly, monthly, quarterly publications, etc., offered within the scope of the Website as part of the sale of a single issue/copy of a Publication or Subscription.

Subscription – means a Service consisting of the sale of a Publication ensuring the Client receives subsequent issues of the Publication during a period selected by the Client in paper form;

Subscription period – the period during which the subscriber should receive a specified number of printed issues;

Delivery of digital content – means a Service consisting of the sale of electronic access to a journal/newspaper/information database service;

Offer – a list of publications available in the subscription, specifying their frequency, language, country of edition, thematic group, and price;

Claim– an objection submitted by a client/consumer regarding the quality, quantity discrepancy, receipt of a different title than ordered, or non-delivery.

GENERAL INFORMATION

1. These Terms and Conditions set forth the conditions for providing electronic services and selling goods by the Seller, CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland, KRS: 0001002952, NIP: 6762630441, REGON: 523724026, tel.: +48 789 795 857, email: info@csb-agency.pl, hereinafter referred to as the "Seller," including through the online store located at www.periodicals.pl.
2. Any person using the Website can contact the Administrator through the addresses, including email and/or phone numbers, provided in the "Contact" section of the Website (postal address: ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland, email: info@csb-agency.pl, tel.: +48 789 795 857).
3. Before starting to use the Website and prior to using the Electronic Services or placing an Order, every user should read these Terms and Conditions. Starting to use the Website is equivalent to agreeing to the terms presented in these Terms and Conditions. If a user does not accept the Terms and Conditions, they cannot use the Electronic Services or place Orders for Products.
4. The Seller reserves the right to: amend these Terms and Conditions, make changes to the offer, send commercial content related to subscriptions or the provision of digital content to Clients, and provide information about the upcoming expiration date of a subscription along with an offer to continue the subscription. The Seller also reserves the right not to fulfill an order in the following cases: lack of payment to the Seller’s account, inability to contact the Client to determine necessary details regarding the fulfillment of the order, or lack of agreement from the Client to the terms of the order fulfillment proposed by CSB Agency.

DESCRIPTION OF SERVICES

1. The Seller offers subscriptions for foreign and Polish magazines in printed form or provides a service for delivering digital content (access to a journal/newspaper/information database service).
2. The Seller reserves the right to make changes to the offer.
3. The Seller reserves the right to temporarily disable the Website without prior notice to Clients.

PRICES OF GOODS AND PAYMENTS

1. Prices are expressed in Polish zloty, euro, or dollars at the legally applicable rates.
2. The prices listed on the Website are binding at the time the Client places an Order.
3. The cost of delivering ordered Publications to the address specified by the Client is covered by the Seller. The subscription price includes subsequent editions of magazines and delivery via standard mail via Polish Post.
4. Information about the total value of the Order, including the cost of all ordered goods and their delivery according to the shipping method chosen by the Client, is presented to the Client in their "Shopping Cart" and the submitted Order, as well as in the email confirmation of the Order's acceptance sent by the Seller. The Seller guarantees price stability for the entire duration of the subscription. Our service does not offer automatic subscription renewal. Towards the end of your subscription period, we will ask you if you would like to renew your subscription for the next period and, if you agree, we will process it as a new order.
5. The Client can choose the following payment methods for the ordered Products:

• Bank transfer, either regular or online, to the Seller's bank account specified in the confirmation of the accepted Order
• Bank transfer, either regular or online, to the Seller's bank account specified in the confirmation of the accepted Order
• Available payment methods: Visa, Visa Electron, MasterCard, MasterCard Electronic, online transfers, Blik, PayPal
• Available payment methods: Visa, Visa Electron, MasterCard, MasterCard Electronic, online transfers, Blik, PayPal
• Pay by link: a type of electronic payment allowing automatic transaction processing in internet banking

6. When choosing electronic payment via the Przelewy24 service, the Client will be redirected to the Przelewy24 payment form. Payment can only occur after the Client accepts the terms and conditions of this payment method provided by Przelewy24.pl as the payment agent.
7. If the Client opts for payment by bank transfer or electronic payments, they are required to complete the payment within 14 calendar days from the acceptance of the Order for execution.
8. Failure to receive payment in the Service Provider's bank account or in the accounts of entities intermediating the transaction (Przelewy24.pl service) for the placed Order within 3 days of placing the Order will result in the automatic cancellation of the Order. In such a case, the Order can be placed again. The Order will be shipped or executed no earlier than upon receipt of the full payment amount in the Seller's bank account.
9. In the event of a refund being necessary for a transaction made by the Client using a payment card, the Seller will refund the payment to the bank account linked to the Client's payment card.
10. After completing the Order, the Seller will issue and deliver to the Client a sales document (VAT invoice or, if applicable, a receipt).
11. The Seller reserves the right to make changes to its Product offerings, especially regarding the quantity and Prices of Products offered, the addition or withdrawal of Products from the range, and conducting or canceling all types of promotional campaigns, discounts, discount codes, and sales. The aforementioned rights will not affect the Orders placed by the Client before the effective date of the change, particularly in terms of Prices, promotional campaign rules, or sales, which will be executed under the existing terms.
12. PAYMENT DETAILS:

Recipient: CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland

PKO BANK POLSKI S.A.

SWIFT: BPKOPLPWXXX

Bank address: UL. PULAWSKA 15, WARSZAWA, Poland

PLN – 34102028920000500208446603

EUR – PL 36 1020 2892 0000 5902 0844 6611

USD – PL 81 1020 2892 0000 5202 0844 6629

TERMS AND SHIPPING COSTS

1. Subscriptions are delivered worldwide to the address specified in the order, with the exception of Russia, Belarus, and North Korea.
2. CSB Agency covers shipping costs for orders involving printed editions of magazines sent via Polish Post as regular, non-registered mail.
3. If you are interested in other shipping methods through Polish Post, such as priority non-registered mail, registered mail, or InPost services, please contact us via email at info@csb-agency.pl for an individual pricing assessment.
4. In case of damage to the shipment or its packaging, the Client has the right to refuse to accept the delivery and request the carrier to prepare a damage report.
5. The subscription starts with the next issue available in the seller's warehouse after the buyer's payment hits the seller's account. CSB Agency Sp. z o.o. sends orders to Poczta Polska within 5 business days. Delivery times for Polish Post are the responsibility of Polish Post and vary depending on the country of delivery. When ordering foreign periodicals, please note that additional time is required for such publications to be delivered to the seller before they are sent to the subscriber by Polish Post.

CLAIM

1. The Client reports any shortages in deliveries or the receipt of an issue with quality defects to the seller. Claims can be submitted within 2 years, and the response time for claims is up to 14 calendar days. However, we recommend reporting claims regarding shortages immediately after discovering discrepancies in the numbering. We recommend reporting claims regarding quality defects immediately after they are discovered, no later than within 5 days from the date of delivery. The seller is not liable for damage resulting from improper use or destruction by the buyer. Claims can be made for physical defects existing at the time of purchase. Claims are accepted via email at info@csb-agency.pl or by post at the address: CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland.
2. The seller will remedy shortages or replace defective items within 4 weeks. If the complaint is not resolved, the seller will extend the subscription by the appropriate number of issues or adjust their invoice accordingly and refund the client the due amount.
3. The seller is not responsible for delays and shortages in deliveries caused by publishers or suppliers, nor for delays in the transport of newspapers and magazines due to factors beyond the control of CSB Agency. The seller is also not liable for delays in the delivery of orders caused by the fault of Polish Post.

CONDITIONS FOR WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS

1. Pursuant to the Act of May 30, 2014 on Consumer Rights, the Customer who is a Consumer has the right to withdraw from the Agreement concluded with the Seller within 14 days, without giving any reason for withdrawal in this regard, by making a statement to this effect, unless the exclusion referred to in paragraph 4 below applies. To meet the deadline it is sufficient to send the statement before its expiration by e-mail to info@csb-agency.plor by letter to the address: CSB Agency Sp. z o.o., 5/3 Teofila Lenartowicza Street, 31-138 Krakow, Poland.
2. The condition for withdrawal from the contract is to send back the issue received in the course of the implementation of the subscription to the address of the Seller's warehouse: CSB Agency Sp. z o.o., 5/3 Teofila Lenartowicza Street, 31-138 Krakow, Poland. The return should take place immediately, no later than within 14 days from the day on which the Purchaser withdrew from the contract. The cost of returning the ordered magazines shall be borne by the Ordering Party.
3. Reimbursement of all payments resulting from withdrawal from the Agreement shall be made using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of reimbursement, which does not involve any costs for him, immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the Agreement, whereby the Seller may withhold reimbursement of payments received from the Consumer until receipt of the ordered goods back or until the Consumer provides proof of its return, whichever event occurs first.
4. The Customer ordering the delivery of digital content (electronic access to a magazine/journal/information database) shall not have the right to withdraw from the contract after the user has been provided with the registration data. The right to withdraw from the contract shall not apply to orders for the delivery of digital content not delivered on a tangible medium, for which the Ordering Party is obliged to pay the price if the Seller has commenced performance with the express and prior consent of the Ordering Party, who was informed prior to the commencement of performance that upon performance by the Seller, they would lose the right to withdraw from the contract and accepted this, and the Seller provided the Ordering Party with a document confirming the sale.

PRIVACY POLICY

1. The Personal Data Controller is: CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland, KRS: 0001002952, NIP: 6762630441, REGON: 523724026, tel.: +48 789 795 857, email: info@csb-agency.pl
2. All inquiries, requests, complaints regarding the processing of personal data by our company (Personal Data Administrator), hereinafter referred to as Reports, should be sent to the following email address: info@csb-agency.pl or by post to the following address: Data Protection, CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland. The Report should clearly indicate:
• the details of the person or persons to whom the Report relates,
• the event that is the reason for the Report,
• your requests and the legal basis for these requests,
• the expected manner of resolving the matter.
3. Respecting your rights as data subjects (persons to whom the data relates) and complying with applicable law, including in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the GDPR, the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2016, item 922, of 2018, item 138) (hereinafter referred to as the Act) and other relevant data protection regulations, we hereby inform you that Journal of Laws of 2016, item 922, of 2018, item 138) (hereinafter referred to as the Act) and other relevant provisions on the protection of personal data, we undertake to maintain the security and confidentiality of personal data obtained from you. All employees have been properly trained in the processing of personal data, and our company, as the Personal Data Controller, has implemented appropriate security measures and technical and organizational measures to ensure the highest level of personal data protection. We have implemented personal data protection procedures and policies in accordance with the GDPR, thanks to which we ensure the legality and reliability of data processing, as well as the enforceability of all rights to which you are entitled as data subjects. In addition, if necessary, we cooperate with the supervisory authority in the Republic of Poland, i.e. the President of the Personal Data Protection Office (hereinafter referred to as PUODO).
4. We collect the following personal data:
• first and last name – when placing an Order, you will be asked to provide your first and last name so that we can process the Order and contact you,
• address – we need this to fulfill Orders by shipping the Product you ordered,
• phone number – we may call you to confirm your Order or in case of unexpected events (such as a Product being out of stock), while offering the most favorable solution,
• e-mail address – we use your e-mail address to send you confirmation of your Order and to contact you if necessary in connection with the Order. If you have subscribed to our newsletter, we will also send you commercial information once a month,
• Tax Identification Number – we collect this from businesses and individuals who request an invoice and have a Tax Identification Number,
• device IP address – information resulting from general rules for connections made 
• on the Internet, such as IP address (and other information contained in system logs), are used by the Online Store administrator for technical purposes. IP addresses may also be used for statistical purposes, including in particular to collect general demographic information (e.g. about the region from which the connection is made),
• Cookies – our Online Store uses cookie technology to adapt its functioning to your individual needs. Therefore, you may agree to the data and information you enter being stored so that it can be used on your next visit to our Online Store without having to re-enter it. The owners of other websites will not have access to this data and information. If you do not agree to the personalization of the Online Store, we suggest that you disable cookies in your browser settings.
5. The provision of the data indicated in the previous point is necessary in the following cases:
• when making a purchase in our Online Store using the Order Form (Order without logging in/registering an Account) available on the Online Store website,
• in order to register you in the Buyer database, which is voluntary; in this case, we store the data you provide in our database to make it easier for you to make purchases in our Online Store in the future,
6. Each of you, as a user of our Online Store, has the option to choose whether and to what extent you want to use our services and provide information and data about yourself to the extent specified in this Privacy Policy.
7. Your personal data is processed by our company as the Personal Data Controller for the purpose of performing purchase agreements and any additional services provided to you (i.e., the data subjects) and offered in the Online Store. In accordance with the principle of minimization, we only process those categories of personal data that are necessary to achieve the purposes referred to in the preceding sentence.
8. We process personal data for the time necessary to achieve the purposes listed in the preceding point. Personal data may be processed for a longer period than indicated in the preceding sentence if such a right or obligation imposed on the Personal Data Controller results from specific legal provisions or if the service we provide is of a continuous nature (e.g., newsletter subscription).
9. The source of the Personal Data processed by the Personal Data Controller are the data subjects.
10. Your personal data will not be transferred to a third country within the meaning of the GDPR.
11. We do not disclose any personal data to third parties without the express consent of the data subject. Personal data may be disclosed without the consent of the data subject only to public law entities, i.e. authorities and administrative bodies (e.g. tax authorities, law enforcement authorities and other entities authorized by generally applicable law).
12. Personal data may be entrusted for processing to entities processing such data on behalf of our company as the Personal Data Controller. In such a situation, as the Personal Data Controller, we conclude a personal data processing agreement with the processing entity. The processor processes the personal data entrusted to it, but only for the purposes, to the extent and for the purposes specified in the entrustment agreement referred to in the preceding sentence. Without entrusting your personal data for processing, we would not be able to operate our Online Store or deliver your orders with the ordered Products. As the Personal Data Controller, we entrust personal data for processing to entities:
• providing hosting services for the website on which our Online Store operates,
• providing postal, courier and transport services for the delivery of shipments with the ordered Products,
• providing other services to us as the Personal Data Controller that are necessary for the day-to-day operation of the Online Store.
13. Personal data is not subject to profiling by the Personal Data Controller.
14. In accordance with the provisions of the GDPR, every person whose personal data we process as the Personal Data Controller has the right to:
• access their personal data, as referred to in Article 15 of the GDPR – by providing us with your personal data, you have the right to inspect and access it; however, this does not mean that you have the right to access all documents on which your data appears, as they may contain confidential information; however, you have the right to information about what data we process and for what purpose, and the right to obtain a copy of your personal data, with the first copy being provided free of charge and each subsequent copy subject to an administrative fee in accordance with the provisions of the GDPR, corresponding to the cost of making the copy,
• correct, supplement, update, or rectify personal data referred to in Article 16 of the GDPR – if your personal data has changed, please inform us as the Personal Data Controller so that the data we hold is accurate and up to date; also in a situation where there has been no change in personal data, but for any reason the data is incorrect or has been recorded incorrectly (e.g. due to a clerical error), please inform us so that we can correct or rectify such data,
• deletion of data (right to be forgotten) referred to in Article 17 of the GDPR - in other words, you have the right to request the “deletion” of data held by us as the Personal Data Controller and the right to request us, as the Personal Data Controller, to inform other controllers to whom we have transferred your data of the need to delete it. You may request the deletion of your personal data primarily when: 

• the purposes for which the personal data were collected have been achieved, e.g. we have fully performed the sales contract concluded with you,
• the basis for the processing of your personal data was solely your consent, which has subsequently been withdrawn and there are no other legal grounds for further processing of your personal data, e.g. if you unsubscribe
• you unsubscribe from the newsletter and no longer use our company's services in any other way,
• you have objected on the basis of Article 21 of the GDPR and believe that we have no overriding legal grounds for further processing of your personal data,
• your personal data has been processed unlawfully, i.e. for purposes that are unlawful or without any basis for processing personal data – please note that in this case you must have a basis for your request,
• the need to delete your personal data results from legal provisions, you are under 13 years of age,

• restrictions on processing referred to in Article 18 of the GDPR – you may contact our company with a request to restrict the processing of your personal data (which would mean that until the matter is clarified, our company would primarily only store your data) if:

• you question the accuracy of your personal data,
• you believe that we are processing your data without a legal basis, but at the same time you do not want us to delete this personal data (i.e. you do not exercise the right referred to in the preceding paragraph),
• you have lodged an objection as specified in these regulations,
• your personal data is necessary for the establishment, exercise or defense of legal claims, e.g. before a court of law

• transfer of data referred to in Article 20 of the GDPR – you have the right to obtain your data in a format that allows you to read it on a computer and the right to send this data in such a format to another controller; you are only entitled to this right if the basis for the processing of your data was consent (e.g. to subscribe to a newsletter) or if the data was processed automatically,
• object to the processing of personal data, as referred to in Article 21 of the GDPR – you have the right to object if you do not agree to the processing of personal data that we have previously processed for legitimate purposes in accordance with the law,
• not to be subject to profiling, as referred to in Article 22 in conjunction with Article 4(4) of the GDPR – in our Online Store, you will not be subject to automated decision-making or profiling within the meaning of the GDPR, unless you consent to it; in addition, we will always inform you about profiling, should it take place,
• lodge a complaint with a supervisory authority (i.e. the President of the Personal Data Protection Office) referred to in Article 77 of the GDPR – if you believe that we are processing your personal data unlawfully or in any way violating your rights under generally applicable data protection laws.

1. With regard to the right to erasure (the right to be forgotten), we would like to point out that, in accordance with the provisions of the GDPR, you do not have the right to exercise this right if:

• the processing of your personal data is necessary for the exercise of the right to freedom of expression and information, e.g. if you have posted your data on a blog, in comments, etc.,
• the processing of personal data is necessary for our company to comply with legal obligations arising from regulations – we cannot delete your data for the period necessary to comply with obligations (e.g., tax obligations) imposed on us by law,
• the processing of your data is carried out for the purposes of investigating, establishing, or defending claims.

1. If you wish to exercise your rights referred to in the previous point, please use the appropriate tabs in the Online Store, which allow you to delete your account and data collected in our Online Store, or send an email to: info@csb-agency.pl or contact the Data Protection Officer referred to in point 3 above.
2. Each identified security breach is documented, and in the event of one of the situations specified in the provisions of the GDPR or the Act, the data subjects and, if applicable, the PUODO are informed of such a breach of personal data protection regulations.
3. All words written in capital letters have the meaning given to them in the Terms and Conditions of our Online Store, unless otherwise specified in this Privacy Policy.
4. In matters not covered by this Privacy Policy, the relevant provisions of generally applicable law shall apply. In the event of any conflict between the provisions of this Privacy Policy and the above provisions, the latter shall prevail.

COOKIE POLICY

1. The website does not automatically collect any information, except for information contained in cookie files.
2. Cookies are IT data, in particular text files, which are stored on the Website User's end device and are intended for use on the Website. Cookies usually contain the name of the website they come from, their storage time on the end device, and a unique number.
3. The entity placing cookies on the Website user's end device and accessing them is the Website operator: CSB Agency Sp. z o.o., ul. Teofila Lenartowicza 5/3, 31-138 Kraków, Poland, KRS: 0001002952, NIP: 6762630441, REGON: 523724026, tel.: +48 789 795 857, email: info@csb-agency.pl.
4. Cookies are used for the following purposes: - to adapt the content of the Website to the User's preferences and to optimize the use of the Website; in particular, these files allow the Website to recognize the User's device and display the Website accordingly, tailored to their individual needs;

- create statistics that help understand how Website Users use the websites, which allows for improving their structure and content;

- maintain the Website User's session (after logging in), thanks to which the User does not have to re-enter their login and password on every subpage of the Website;

1. Two basic types of cookies are used on the Website: “session” cookies and “persistent” cookies. Session cookies are temporary files that are stored on the User's end device until they log out, leave the website, or turn off their software (web browser). “Persistent” cookies are stored on the User's end device for the time specified in the cookie parameters or until they are deleted by the User.
2. The following types of cookies are used on the Website:

- “necessary” cookies, enabling the use of services available on the Website, e.g. authentication cookies used for services that require authentication on the Website;

- cookies used to ensure security, e.g. used to detect fraud in the field of authentication on the Website;

- “performance” cookies, enabling the collection of information on how the Website is used; - “functional” cookies, enabling the “remembering” the settings selected by the User and personalize the User interface, e.g. in terms of the language or region from which the User originates, font size, website appearance, etc.; - “advertising” cookies, enabling the delivery of advertising content to Users that is more tailored to their interests.

1. In many cases, software used for browsing websites (web browser) allows cookies to be stored on the User's end device by default. Website Users may change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform the User each time they are placed on the Website User's device. Detailed information about the possibilities and ways of handling cookies is available in the software (web browser) settings.
2. The Website Operator informs that restrictions on the use of cookies may affect some of the functionalities available on the Website.
3. Cookies placed on the Website User's end device may also be used by advertisers and partners cooperating with the Website Operator.
4. More information about cookies is available in the “Terms & conditions” section.

PERSONAL DATA PROTECTION

In accordance with the provisions of the Act of August 29, 1997 on the protection of personal data (Journal of Laws Journal of the Republic of Poland of 2002, No. 101, item 926, as amended), the personal data of the purchaser will be entered into the database of CSB Agency Sp. z o.o. solely for the purpose of fulfilling orders. CSB Agency respects the rights of its customers and protects their privacy. Customers have the right to access and modify their data.